Toronto and Redwood City, CA, March 2005 - Merced Systems Inc., a provider of contact center performance management applications, today announced the release of the Merced Performance Suite 2.5. The Merced Performance Suite increases the efficiency of contact centers by consolidating data from disparate sources, delivering advanced analytics, providing personalized dashboards, and integrating workflow and process improvement tools.

The Merced Performance Suite 2.5 enhancements save supervisors time for high impact activities, like coaching, by further reducing administrative tasks and increasing visibility into agent performance. Specifically, the new staff manager tool and pre-configured workflows allow customers to more rapidly automate and streamline supervisor activities across an operation.

“By solving the entire Performance Management problem and providing management with the tools to drive behavior change, we have helped our customers recognize significant returns on investment and been able to extend our market leading position,” said Mark Selcow, Merced President and Co-Founder.